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100% Pass Quiz Fantastic ServiceNow Exam CSA Forum
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ServiceNow CSA exam is a computer-based test that consists of 60 multiple-choice questions. CSA exam is timed, and candidates have 90 minutes to complete it. CSA exam's questions are designed to test a candidate's knowledge and understanding of ServiceNow administration, and it covers a broad range of topics such as user management, security, reporting, and integrations. To pass the exam, candidates must score at least 70% or higher.
ServiceNow CSA (ServiceNow Certified System Administrator) certification exam is a highly sought-after credential for IT professionals who want to demonstrate their knowledge and expertise in managing the ServiceNow platform. ServiceNow Certified System Administrator certification exam is designed to assess the skills and knowledge of individuals who are responsible for the day-to-day management of ServiceNow instances. It covers a wide range of topics, including user and group administration, data management, configuration management, scripting, reporting, and more.
The benefits of becoming a ServiceNow CSA Certified professional are numerous. Firstly, certified professionals have a higher earning potential as compared to non-certified professionals. Additionally, certified professionals have a competitive edge in the job market and are more likely to be considered for job opportunities. Certified professionals are also able to provide better service to their organizations, as they have a deeper understanding of the ServiceNow platform and its capabilities.
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ServiceNow Certified System Administrator Sample Questions (Q38-Q43):
NEW QUESTION # 38
What is an Event in ServiceNow?
- A. An Event is a trigger that has a direct response in the platform
- B. An Event is a recognized, scheduled occurrence of a process
- C. An Event is an indicator that a Priority 1 (P1) Incident has been logged
- D. An Event is an indication to the ServiceNow processes that something has occurred
Answer: D
NEW QUESTION # 39
What needs to be specified, when creating a Business Rule? (Choose four.)
- A. Timing
- B. Condition to evaluate
- C. UI action
- D. Application scope
- E. Update set
- F. Who can run
- G. Fields to update
- H. Table
- I. Script to run
Answer: C,D,H,I
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/list-administration/task/t_Edi
NEW QUESTION # 40
The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?
- A. Federal Workflows
- B. Customer Workflows
- C. IT Workflows
- D. Employee Workflows
- E. Manufacturing Workflows
- F. Infrastructure Workflows
Answer: B,C,D
Explanation:
The ServiceNow platform providespre-built workflowsthat help organizationsautomate processesacross different domains. These workflows are designed to streamline operations, improve efficiency, and enhance user experience. Thethree primary types of workflowsincluded in the platform are:
Employee Workflows- Designed to improve employee experiences, covering HR services, onboarding, workplace services, and more.
Customer Workflows- Focused on customer service management (CSM), case management, field service management, and proactive customer engagement.
IT Workflows- These workflows enable IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) for efficient IT operations.
B: Infrastructure Workflows-No specific "Infrastructure Workflows" exist as a built-in category in ServiceNow. Infrastructure processes are generally managed underIT Workflows (ITOM/ITSM).
C: Federal Workflows-Not an official workflow category. Federal agencies useServiceNow's Government, Risk, and Compliance (GRC) solutions, but this is not classified as a workflow.
D: Manufacturing Workflows-ServiceNow does not have a dedicated "Manufacturing Workflows" category.
However, manufacturers often useCustomer and IT Workflowsfor managing operations.
Reference:ServiceNow CSA Documentation - Workflows Overview
ServiceNow Official Website - Workflow Automation(https://www.servicenow.com) Final answer: A, E, F (Employee Workflows, Customer Workflows, IT Workflows)
NEW QUESTION # 41
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
- A. Form
- B. Timeline
- C. Dashboard
- D. List
Answer: C
Explanation:
ADashboardin ServiceNow is an interface that allows users to display multiplePerformance Analytics (PA) widgets, reports, and other visual elementsin a single, consolidated view.
Provides asingle-screenview of critical data, improvingvisibilityinto key metrics.
Can includereports, Performance Analytics indicators, lists, and interactive filters.
Allows users tocustomize layoutsand adjust widgets based on roles and permissions.
Useful forexecutive summaries, ITSM performance tracking, and real-time operational monitoring.
A: Form-
A Form is used todisplay and input data for a single recordin a table (e.g., an incident, change request, or user record).
It does not provide a multi-widget interface.
B: List-
A List displaysmultiple records from a tablein a tabular format but does not support widgets or Performance Analytics.
D: Timeline-
The Timeline visualization is used for showingtime-based data, such as Change Requests over time, but does not provide multiple reporting widgets in a single interface.
ServiceNow Docs: Dashboards Overviewhttps://docs.servicenow.com/en-US/bundle/utah-performance- analytics-and-reporting/page/use/dashboards/concept/dashboard-overview.html ServiceNow CSA Official Training Guide (Reporting & Dashboards) Key Features of a ServiceNow Dashboard:Why the Other Options Are Incorrect?References from Certified System Administrator (CSA) Documentation:
NEW QUESTION # 42
User records are stored in which table?
- A. User [sys_user]
- B. User [s_user]
- C. User [u_sys_user]
- D. User [sn_user]
Answer: A
Explanation:
In ServiceNow, user records are stored in thesys_usertable. This table contains all user-related information such as username, email, department, roles, and active status.
sys_user Table Structure:
Stores all user accounts in the system.
Contains fields likeuser_name,email,first_name,last_name, androles.
Administrators can manage users viaUser Administration > Usersin the ServiceNow navigation panel.
B: User [sn_user]- There is no such table namedsn_userin ServiceNow.
C: User [u_sys_user]- Theu_prefix indicates a custom table, which is not the default ServiceNow table.
D: User [s_user]- This table does not exist in ServiceNow.
Reference:ServiceNow User Administration - sys_user Table
NEW QUESTION # 43
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