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The ADM-201 certification exam measures the individuals’ knowledge and skills in a wide range of areas. Each of the domains included in the test contains the specific technical tasks that the learners have to master. The outline of the exam topics as well as their weight in the content is provided below:
Domain 1: Organizational Setup (3%)
Within this objective, the candidates need to demonstrate that they have the relevant skills in describing the information discovered within the enterprise settings (including business hours, fiscal year, default settings, currency management) as well as differentiating various UI attributes controlled by an administrator, including the implications, such as search settings, UI settings, homepage layouts, and list views.
Domain 6: Support & Service Applications (13%)
This topic area checks the learners’ skills in explaining the case management capabilities (including case comments, case processes, and case settings); identifying how to automate case management depending on a scenario (including auto-response, case assignment, escalation, email-to-case, web-to-case, case teams); explaining the Salesforce Knowledge capacities; explaining the Salesforce Communities capacities.
Salesforce ADM-201 Exam is a comprehensive certification exam that tests individuals' knowledge and expertise in Salesforce administration. By passing ADM-201 exam and becoming a Salesforce Certified Administrator, individuals can demonstrate their ability to configure, manage, and maintain Salesforce applications, as well as their commitment to ongoing learning and professional development in the Salesforce ecosystem.
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Salesforce Certified Administrator Sample Questions (Q15-Q20):
NEW QUESTION # 15
Adding a user to the sales team group will give access to opportunity records that was previously a restricted account.
Answer: A
NEW QUESTION # 16
Sales Rep A shared a pricing guide from a Content library with Sales Rep B. Sales Rep B reports that the pricing guide is unavailable. How should an administrator troubleshoot this issue?
- A. Review the search results
- B. Review the publication date
- C. Review the tagging rules
- D. Review the member settings
Answer: B
NEW QUESTION # 17
Salesforce.com record Id's are Identical in?
- A. Production and Developer Sandbox
- B. Production and Config Only Sandbox
- C. Record Id's are always different in different environment
- D. Production and Full Copy Sandbox
Answer: D
Explanation:
Section: Volume E
NEW QUESTION # 18
A sales user wants to have edit access to opportunity but should not be able to import leads and should also be able delete accounts. Is it possible?
- A. No (accounts can never be deleted)
- B. Yes (customize a standard profile)
- C. Yes(customize a custom profile)
- D. No (as importing leads cannot be disabled)
Answer: B
NEW QUESTION # 19
Ursa Solar Major is evaluating a brand new Salesforce org for its service team and would like to know what objects will be made available with out of the box Service Cloud.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers
- A. Request
- B. Case
- C. Account
- D. Contract
- E. Ticket
Answer: B,C,D
Explanation:
* Description: The Account object inSalesforce is used to store information about individual customers or businesses that your organization interacts with. It holds essential data such as company name, contact information, industry, and related activities.
* Use Case: Accounts are used to represent the organizations (or individuals) your support team is assisting. They serve as a central repository for tracking customer information and interactions.
* Out of the Box Features: Includes fields like Account Name, Account Owner, Industry, Phone, and Address. It also supports relationships with Contacts, Opportunities, Cases, and other objects.
* Description: The Case object is used to track and manage customer issues, complaints, requests, or inquiries. Each case represents a single customer interaction and can be used to manage the resolution process.
* Use Case: Cases are fundamental to customer support operations. They help support agents keep track of customer problems, assign cases to appropriate team members, and ensure timely resolution.
* Out of the Box Features: Includes fields like Case Number, Subject, Status, Priority, and Origin. It supports workflows, escalation rules, and case assignment rules.
* Description: The Contract object stores information about theagreements between your company and your customers. These contracts define the terms of service, support levels, and other legal agreements.
* Use Case: Contracts are useful for managing service level agreements (SLAs) and ensuring that support teams adhere to the agreed-upon terms. They can be linked to Accounts and Cases to provide context and track compliance.
* Out of the Box Features: Includes fields like Contract Start Date, End Date, Contract Term, Status, and Account. It supports related lists to associate contracts with cases, assets, and other records.
* Accounts:
* Salesforce Account Object Documentation
* Trailhead: Manage Your Customer Data
* Cases:
* Salesforce Case Object Documentation
* Trailhead: Set Up Case Management
* Contracts:
* Salesforce Contract Object Documentation
* Trailhead: Administer Salesforce Contracts
Account Object2. Case Object3. Contract ObjectReferences
NEW QUESTION # 20
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